Thank you for choosing ForgeOne. Because every system we build is a high-performance, custom-configured machine requiring intensive precision labor, we enforce strict merchant and fraud protection rules. By completing your purchase and checking the agreement box at checkout, you legally bind yourself to the following terms and conditions:

⏳ The Standard 14-Day Return & Support Window

Replacement, repaired systems, or returns are eligible for hardware support or mail-in adjustments for exactly 14 days from the original date of delivery receipt. Past the 14-day mark, the sale is considered final and cannot be returned for a refund or replacement.

🚫 Order Cancellations & Payment Processing Fees

Payment processors (including Wix Payments and PayPal Business) do not refund their transaction fees when a refund is issued. Therefore, all voluntary customer cancellations or change-of-mind refunds are strictly subject to a flat 3% deduction from the purchase total to recover non-refundable credit card transaction fees.

🚚 Scenario 1: Cancellations DURING Transit (Package Intercept)

If you request a cancellation after your custom PC has already been picked up by the shipping carrier (UPS/FedEx) but before it reaches your door:

• Hold on Funds: ForgeOne will immediately issue a Package Intercept request with the carrier to reroute the machine back to our facility. No refund will be issued until the physical box is safely back in our hands and inspected.

• Deductions: Your refund will be processed as a partial refund. We will subtract the 3% non-refundable processing fee, the exact cost of the original outbound shipping label, and the Package Intercept fee charged by the carrier. The buyer completely covers the cost of a transit cancellation.

📦 Incomplete, Defective, or Damaged Orders

If your custom PC arrives physically damaged, functionally defective, or is an incorrect configuration from your order sheet, ForgeOne will gladly repair the system or build and send you a brand-new replacement system at zero out-of-pocket cost to you.

Carrier Transit Damage Requirements

If a system arrives damaged due to rough handling by the shipping carrier, the customer must take clear photos of both the outer transit box and the PC hardware immediately upon delivery. You must contact us at support.forgeone@gmail.com within 48 hours of delivery with these photos. This allows our team to immediately initiate an insurance claim with our provider (XCover/Shippo) and authorize your priority replacement.

Mandatory Troubleshooting Before Return Authorization

Because systems frequently experience minor component shifts due to heavy transit vibrations, ForgeOne strictly requires all customers to complete our Tier-2 troubleshooting script checks (such as verifying power connections and memory seating) before a return shipping label can be generated. Return authorization and prepaid labels will only be issued if the system remains non-functional after these baseline technical diagnostics are completed.

🔁 Change of Mind Returns & Restocking Fees

Because our custom computers are built-to-order based on specific configurations, significant labor and component costs go into every build. If your PC works perfectly but you choose to return it due to buyer's remorse or a change of mind, you may request a return within 14 days of delivery under the following strict conditions:

• 15% Restocking Fee: All change-of-mind returns are strictly subject to a 15% Restocking Fee deducted from the final refund. This covers intensive testing labor, component depreciation, and the fact that the machine must be sold as an "open box" unit. The 3% card fee deduction is absorbed within this 15%.

• Return Shipping: The customer is entirely responsible for purchasing the return shipping label. The package must be fully insured for its retail value. ForgeOne is not responsible for any shipping damage or lost packages during return transit.

• Serial Number & Anti-Fraud Inspection: Once received at our shop, we reserve 3 to 5 business days to inspect the computer before a refund is typed in.

  ⚠️ Anti-Fraud Notice: Serial numbers for all major components (CPU, Graphics Card/GPU, Motherboard, and RAM) are permanently logged prior to original shipment. Any returned system found with swapped, missing, altered, or intentionally damaged components will be denied a refund entirely, and the case will be reported as fraudulent activity.

Exchanges for Different Models (Store Credit System)

If you wish to exchange your functional PC for a different configuration or model on our storefront, the 15% restocking fee and the baseline 3% transaction fee will be completely waived only if a replacement system is ordered. This process is managed via a Store Credit loop to prevent order abandonment:

1. Return & Inspection: The customer must pay for the return shipping label to send the original PC back to our facility. The system must pass our standard serial number and anti-fraud inspection.

2. Store Credit Coupon: Once verified, ForgeOne will not issue a cash refund. Instead, we will issue the customer a custom, single-use website coupon code equal to 100% of their original purchase price to be used as Store Credit.

3. Placing the New Order: The customer uses this coupon at checkout to purchase their preferred system.

   • If the new system costs MORE: The customer pays the remaining balance difference at checkout.

   • If the new system costs LESS: ForgeOne will build the cheaper system, calculate the remaining leftover cash difference, deduct a 3% fee recovery from only that leftover difference to cover non-refundable processor card fees, and issue the remaining change back to the customer as a partial refund.

4. Cancellation Default: If the original system is returned under the guise of an exchange, but the customer chooses not to order a new system and requests a cash refund instead, the transaction automatically converts into a standard "Change of Mind Return" and is subject to the full 15% restocking fee.

🛠️ How to Return & Packaging Protection

To initiate a return, email support.forgeone@gmail.com. To qualify for any replacement, repair, or refund, the customer must retain the original shipping boxes and internal packaging foam in excellent condition. We strictly require your verified order number and physical photo proof of the packaging and hardware before a return can be finalized.

Estimated Replacement & Repair Processing Times

Once the returned system is safely received back at our shop, your replacement or repaired system will be serviced, thoroughly benchmarked, and is estimated to ship back out to you within approximately 7–14 business days. This timeline is an estimate and may vary slightly based on component availability, shipping carrier schedules, and rigorous quality testing.